Refunds and cancellation

There are two ways to pay GoodBully: a Pro subscription, bought through Apple, and money you choose to stake on a goal. They work differently, so they’re covered separately.

GoodBully Pro

Pro is sold through the App Store and billed by Apple to your Apple account, at $9.99 a month or $39.99 a year. The yearly plan starts with a 7-day free trial.

Cancelling. Open your iPhone’s Settings, tap your name, then Subscriptions, and cancel GoodBully Pro. A subscription renews automatically unless it’s cancelled at least 24 hours before the end of the current period, and Pro stays active until that period ends.
The free trial. Cancel at least 24 hours before the trial ends and you won’t be charged.
Refunds. Because Apple handles the payment, Apple decides refunds. Request one at reportaproblem.apple.com. Meline LLC can’t issue refunds for App Store purchases directly.

Money staked on a goal

Staking is optional and available in the US. A stake is your own money, held while a goal runs, and paid by bank debit through Stripe.

When you meet the goal, the whole stake is refunded to the bank account it came from. It can take up to 3 business days to arrive, and your bank may show it as a deposit rather than a refund. There’s no need to contact your bank.
When you miss the goal, you can appeal before any money moves. If the result stands, the stake is paid to the charity or organization you chose when you set it. Meline LLC never keeps a forfeited stake.
If a day’s result looks wrong, flag it in the app, or appeal once the day is judged. Appeals are reviewed by a person.
The fee of $2.99 or 2% of the stake, whichever is more is charged separately from the stake, when you set it. It’s the same whether you meet the goal or not, and it isn’t returned based on the result.

Questions and problems

If something about a charge looks wrong, email support@meline.biz before contacting your bank. It’s the fastest way to get it sorted, and a bank dispute can freeze a stake that’s already on its way back to you.

Contact

Meline LLC · support@meline.biz